FAQ

• How do I contact your company if my question is unanswered?

— Please email us at shop@kameleonswim.com (open 8am-8pm PST). We'd be more than happy to help with whatever you need!

• Does our store have any coupons or promotions?

— Yes! You can find the latest coupons by subscribing or checking our announcement banners. We also offer codes through social media channels from time to time.

• Where do you guys ship to?

— We ship to every country! Rates for shipping vary but are greatly discounted.

• What is your return/exchange policy?

— Check out "Refunds & Exchanges" in the drop-down menu or visit our Refunds & Exchanges page.

• How do I make sure I order the right size?

— There is a size guide in the product images! Please make sure to check the size guide, as the fitting may vary. Most customers order a size up!

• What are the shipping options?

— For the USA, all orders have free 2-5 business day shipping from our new US warehouse. International orders can range from 10 days to over a month, depending on the country. You'll see this information at checkout before you pay!

• Are they machine washable?

— Yes, try to do a cold water quick wash with little to no detergent, if possible, and machine dry after!

• What if my swimsuit doesn't change color?

— If your swimsuit is not changing color when placed underwater, it may be a temperature issue. Our swimwear changes color above or below 82℉. If warming them up doesn’t work, try throwing them in the dryer or pouring cold water on them, followed by hot water. Please contact us at shop@kameleonswim.com if you have questions.

• What should I do if I never receive my order?

— We rarely have issues with delivery. However, if you do not receive your apparel within 6 weeks of ordering or do not have a tracking number, please contact us so we can assist you in finding a solution.

• How is the product made?

— Our trunks and bikinis are made from our signature heat-sensing fabric that allows the swimsuit to change colors dramatically with temperature changes while remaining durable for any activities.

• How do I keep my swimsuits in good condition?

— Avoid sun drying the swimsuits! Machine drying is optimal, as UV rays can be harmful if exposed for a long time. Other than sun damage, our swimsuits are very durable!